All of our activities are weather dependent, and may be cancelled due to inclement weather or other unsafe conditions. If your scheduled tour or program is cancelled due to safety concerns, you'll receive a full refund. We reserve the right to cancel any program or tour at any time, for any reason. In the event that your program or tour is cancelled, you will receive a full refund.
Our customers often plan their schedule around their reservations, and in some instances cancellations can cause a program to not be run (for example, if there are not enough participants). To minimize potential inconveniences to everyone, we adhere to the following cancellation policies:
Youth Camps & Kayak Classes
For our youth camps and kayak classes, we'll need at least 14 days cancellation notice prior to your scheduled program, or we cannot provide a refund. Each program requires a minimum of 3 participants. We'll notify you at least 14 days prior if your scheduled program is canceled, and you'll receive a full refund.
Guided Kayak Tours
For guided kayak tours, we'll need at least 24 hours cancellation notice prior to your scheduled tour, or we cannot provide a refund. Each tour requires a minimum of 3 participants. We'll notify you at least 24 hours prior if your scheduled tour is canceled, and you'll receive a full refund.